For a refund of the product purchase price, you must be issued an RMA (Return Merchandise Authorization) within 30 days of your original purchase date, this means you need to return the product in order to get a refund. Shipping costs are non-refundable. Customer is responsible for all return shipping costs but we will happily pay return shipping fees if the delivery is a mistake of Self Verve's (for example, you received a broken or wrong item). For all of our straight sales, you can return products for 30 days after purchase date, with a $7.95 returns fee. The returns fee is applicable for all opened returned products.
If your order has already been processed for shipment (your shipping label has been created and the shipping confirmation email has been sent to you), then we will not be able to issue you a refund unless we receive the products back to us. The shipping costs will not be refunded in this case either. You can contact us to get your RMA and we will issue the refund once we receive the products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
Orders that are passed the 30 days return period but are given exception for a refund will be charged the $9.95 returns fee for all unopened and opened items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or be defective or broken. We do not give refunds due to change of mind. If you ordered the wrong size, fragrance or color, an exchange or store credit may be awarded.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to the Self Verve customer service department address provided via email or call confirmation with requested RMA number.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Late or Missing Refunds (if applicable)
If you were issued a refund but haven’t received it yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
For more information about our refunds, or if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com